Check Your Internet Connection
One of the most common reasons for the TikTok login issue is an unstable or disconnected internet connection. TikTok requires either a WiFi or cellular data connection to access the app and all its features. If your device suddenly loses connectivity, you may get the ‘no internet connection’ error even if other apps are working fine.
The first troubleshooting step is to check that your WiFi router is working and your device is actually connected to the network. Toggle your WiFi off and back on to force a reconnection. You can also try disconnecting and reconnecting to cellular data if you are not on WiFi. In some cases, completely rebooting the router can resolve temporary network problems.
Make sure there are no issues with your internet service provider. Check if other devices are able to access the internet through the same network. Running an internet speed test can confirm whether your bandwidth is being throttled or running slow.
If your internet is working properly on other devices and apps, the problem may be isolated to TikTok. Try the troubleshooting steps below focused on the TikTok app itself.
Update the TikTok App
One of the main causes of TikTok login issues is having an outdated version of the app. TikTok regularly releases updates to fix bugs and improve features. However, if you don’t have automatic updates enabled, your app can become outdated over time.
To ensure you’re running the latest version, open the App Store (iOS) or Play Store (Android) and search for TikTok. If an Update button is shown, tap it to download the newest version. You can also try uninstalling and reinstalling the app to force it to update.
According to TikTok’s support page, outdated apps are a common source of login problems. Older versions of the app may contain bugs or lack new security features that prevent logging in successfully.
Once you’ve updated to the current TikTok version, try logging in again. In most cases, this should resolve any issues caused by having an outdated app.
Restart Your Device
Sometimes a quick and simple reboot of your phone can fix temporary software glitches preventing TikTok from working properly. According to TikTok’s troubleshooting guide, restarting your device is one of the first steps they recommend when troubleshooting login issues.
To restart your device, hold down the power button for 30 seconds or until you see the power off slider appear on the screen. Slide to power off the device completely. Wait at least 30 seconds, then press and hold the power button again to turn your device back on. This will perform a full reboot and power cycle.
Once your phone has fully restarted, try opening the TikTok app again and see if you can now login successfully. Often a basic reboot is all that’s needed to clear up temporary software bugs or glitches preventing TikTok from functioning normally.
Check Account Restrictions
One of the most common reasons you can’t log in to your TikTok account is that the account has been suspended or banned by TikTok.
TikTok may suspend accounts for violating its community guidelines on inappropriate content or behavior. Check your email for any notices from TikTok about your account being suspended.
If your account has been temporarily suspended, TikTok will notify you of the suspension length and reason. You will need to wait out the suspension period before being able to access your account again.
For permanent suspensions, you can appeal the decision by submitting a request through TikTok’s appeal process. Provide an explanation of why you believe the suspension was a mistake.
However, if your account was suspended due to severe or repeated violations, TikTok may reject the appeal and uphold the permanent suspension.
Reset Password
If you have forgotten your TikTok password, you can reset it by going to the login page and tapping “Forgot password?”. You will be prompted to enter the email, phone number, or username associated with your account. TikTok will then send a password reset link to your email inbox or mobile device [1].
It’s important to note that typing your password incorrectly too many times can trigger your account to be temporarily blocked from logging in as a security measure. If this happens, you will see an error message saying your account is “locked” when trying to log in. The block is usually lifted after a period of time, or you can request that it be lifted early by tapping “Need help?” on the login screen and following the instructions [2]. Resetting your password via email can also lift the login block.
Clear Cache and Data
One potential solution is to clear the cache and app data for TikTok. Over time, the cache and data can become corrupted or outdated, which may prevent you from logging in properly.
Clearing this data forces the app to re-download a fresh set of data the next time it is launched. According to TikTok’s official troubleshooting guide, clearing the cache and app data is one of the first steps to try when experiencing login issues.
On iOS, you can clear the TikTok cache by going to Settings > General > iPhone Storage, tapping on TikTok, and then tapping “Offload App.” This will delete the cache while keeping the app. To also delete app data, tap “Delete App” instead.
On Android, go to Settings > Apps > TikTok > Storage, then tap “Clear Cache” and “Clear Data.” This will wipe both the cache and app data for TikTok.
After clearing this data, open TikTok again and try logging in. The app will re-download any necessary files or data, which ideally should resolve any corrupted files that were preventing login.
Check for TikTok Server Issues
Temporary outages can prevent users from logging into their TikTok accounts. If TikTok is experiencing server issues, it may result in an inability to log in for many users worldwide.
To check if TikTok is having temporary technical difficulties, you can visit the TikTok Status page. This page shows the real-time status of TikTok’s services and any ongoing issues impacting logins, feeds, comments, messaging, and other features. If the status indicates an outage, it’s advisable to wait until TikTok resolves the problem.
You can also check third-party sites like Downdetector that provide TikTok outage maps and user reports on log in problems. Monitoring social media can also reveal if others are experiencing widespread TikTok login errors during an outage. This can confirm issues on TikTok’s end rather than a problem isolated to your account.
Waiting for a bit and trying again later is the usual solution when facing login issues due to temporary technical problems at TikTok. The service status page will indicate when the outage has been resolved. Persistent login problems spanning hours or days are less likely to be caused by a server outage.
Contact TikTok Support
If none of the troubleshooting steps fix the login issue, it’s time to contact TikTok support directly for account-specific assistance. TikTok offers various support options:
- In-app support – Tap ‘Me’ > ‘Support’ in the TikTok app to access the help center and submit tickets.
- Email – Email [email protected] for account and technical issues.
- Twitter – Tweet @TikTokSupport to get help over Twitter DMs.
- Website – Visit support.tiktok.com/en/contact and submit a request.
When contacting TikTok support, provide details about the issue and your username. Support can investigate account-specific problems and provide tailored troubleshooting for login failures.
With direct assistance from TikTok’s support team, many login issues can be quickly resolved. Don’t hesitate to reach out for help if standard troubleshooting steps don’t work.
Try Logging In on Different Device
If you are unable to log in to your TikTok account on one device, try logging in from a different device to help determine if the issue is account-specific or device-specific. According to MakeUseOf, logging in on another device like a friend’s phone or computer will help isolate the issue. If you can log in successfully on the other device, then the problem is likely with your original device. But if you run into the same login issues on multiple devices, then the problem may be with your TikTok account itself.
Attempt logging in to TikTok on another phone or tablet, or try accessing TikTok from a desktop browser. If you are able to login normally on the alternate device, try troubleshooting your original device by restarting, updating apps, clearing cache and data, etc. But if the login issue persists across multiple devices, your account may be restricted or you may need to reset your password or contact TikTok support for account-specific help.
Factory Reset Device
For persistent issues logging into TikTok, you may need to wipe your device and perform a factory reset to default settings. This should only be done as a last resort if other troubleshooting steps have failed.
Before resetting your device, be sure to backup any important data, photos, videos, etc. that you want to keep. Resetting will wipe the device clean.
On an Android device, go to Settings > System > Reset options > Erase all data (factory reset).
On an iPhone, go to Settings > General > Reset > Erase all content and settings.
After the reset is complete, set up your device again and try logging into TikTok with your account details. This should resolve any software issues causing login problems.
Just be aware that resetting removes all apps and data, so you’ll have to redownload and login to everything again. Only factory reset if you’ve exhausted all other options for fixing TikTok login issues.
