Where to find tiktok shop orders?

TikTok has introduced TikTok Shop, allowing creators to sell products directly within the app. If you’re a TikTok creator who has enabled TikTok Shop on your account, you may be wondering where you can find and manage your TikTok Shop orders. Here’s what you need to know about finding your TikTok Shop orders:

Checking the “Orders” Tab in TikTok Shop Manager

The easiest way to view your TikTok Shop orders is to use the TikTok Shop Manager. To access this:

1. Open the TikTok app and go to your profile.
2. Tap on the “Manager” tab at the bottom.
3. Select “TikTok Shop” from the menu.

This will open the TikTok Shop Manager. Along the bottom, you’ll see several tabs, including “Products”, “Livestreams”, and “Orders”.

Tap on the “Orders” tab to view your orders. This will display a list of all the TikTok Shop orders you’ve received. For each order, you can see details like:

• Order number
• Customer name
• Products purchased
• Total price
• Order status (pending, completed, etc)
• Order date

You can tap into each individual order to see additional details, track shipment status, and more. This Orders tab is the central place to view and manage all your TikTok Shop purchases.

Checking the Notifications Tab

Another way to view TikTok Shop orders is through the notifications tab in the TikTok app. Whenever you receive a new TikTok Shop order, you’ll get an in-app notification.

To view these:

1. Open the TikTok app and tap on the “Inbox” icon in the upper right.
2. Select the “Notifications” tab.

This will display all your TikTok notifications. Anytime you get a new order, it will show up here with the order details. You can tap into the notification to view and manage the order.

The notifications tab provides an easy way to view your latest TikTok Shop orders in real-time as they come in. However, it only shows your most recent orders rather than a full history, so make sure to also check the Orders tab.

Checking Your Connected Ecommerce Platform

When someone purchases a product from your TikTok Shop, the order is fulfilled through a connected ecommerce platform, such as Shopify. So you can also view your TikTok Shop orders by checking your ecommerce platform’s order management system.

For example, if you connect TikTok Shop to your Shopify store, all TikTok orders will show up in your Shopify order dashboard. You can manage the orders the same way you would other Shopify orders.

The specific steps to view orders will vary depending on your ecommerce platform:

• Shopify – Go to Orders in your Shopify admin. TikTok orders will be listed here.
• WooCommerce – Go to Orders in your WordPress admin dashboard. Look for orders marked as coming from TikTok.
• BigCommerce – Check the Orders page in your store’s control panel. TikTok orders will be listed.

No matter what platform you use, all TikTok Shop orders will be visible there. This gives you another way to manage orders outside of TikTok.

Checking Your Email

Whenever you receive a new TikTok Shop order, you’ll also get an email notification sent to the email connected to your TikTok account.

This email will contain details about the order, including:

• Customer name
• Order number
• Products purchased
• Shipping address
• Total price

You’ll get an email for every new order. So you can view your latest TikTok Shop orders by checking your email inbox for these notifications.

Emails provide a helpful way to get real-time order updates. However, they can get disorganized and harder to search over time. So it’s better to use the Orders tab or connected ecommerce platform to view your full order history.

Using the TikTok Shopping Web Dashboard (Shopify)

If you have connected your Shopify store to TikTok Shop, you also have access to the TikTok Shopping web dashboard. This is a dedicated website for managing TikTok Shop orders, products, and more.

To view your orders here:

1. Go to shopping.tiktok.com and log in.
2. Click “Orders” in the left sidebar.

This will display all your TikTok Shop orders received through Shopify. You can view order details, track status, download order information, and more.

The TikTok Shopping dashboard provides a full order management experience tailored specifically for TikTok Shop orders placed via Shopify. Check here in addition to Shopify and TikTok itself for comprehensive order visibility.

Using the Seller Center (Other Ecommerce Platforms)

For ecommerce platforms other than Shopify, TikTok offers the Seller Center for managing TikTok Shop orders:

1. Go to seller.tiktok.com and log in.
2. Click “Order Center” in the sidebar.

This displays your orders received through connected platforms like BigCommerce, WooCommerce, etc. You can view order details, fulfill orders, issue refunds, and more.

The Seller Center provides robust order management tools for TikTok Shop sellers using non-Shopify ecommerce platforms. Use it in conjunction with your ecommerce platform of choice.

Assigning Staff to Manage Orders

As your TikTok Shop grows, you may want to assign team members to manage orders for you. TikTok enables this by allowing multiple staff accounts to access TikTok Shop Manager.

To set this up:

1. Have any staff you want to provide order access create TikTok accounts.
2. In TikTok Shop Manager, tap the profile icon in the top right and select “Manage Team”.
3. Tap “Invite Team Members” and enter the username of the accounts you want to add.
4. Select “Orders” to enable order management access.

Now assigned staff can view and manage TikTok Shop orders by logging into their own TikTok accounts and accessing Shop Manager. Useful for delegating order processing, customer service, fulfillment, and other tasks to your team.

Connecting to Additional Order Management Platforms

To expand your order management capabilities, you can connect TikTok Shop with third-party platforms like:

• Shopify POS – Sync TikTok orders to your brick-and-mortar stores.
• Shippo – Auto-fulfill orders and track shipments.
• Lightspeed – Integrate with advanced POS and inventory systems.

These platforms let you view, process, and fulfill TikTok orders from the same systems used for your other ecommerce channels. Streamlining order management across multiple sales sources.

Be sure to check TikTok Shop settings for which platforms are available to connect with. Set up any that would benefit your order workflow.

Using Analytics to Optimize Your Shop

The order data in your TikTok Shop Manager provides valuable insights into your store’s performance. Be sure to regularly review key metrics.

Important analytics to track include:

• Sales volume – How many orders/sales are you getting?
• Growth – Are your sales increasing over time?
• Top products – Which products get purchased the most?
• Conversion rate – What % of store visitors buy?
• Customer demographics – Location, age, gender of customers.

Use these insights to fine-tune your TikTok Shop. Add more of your top-selling products, promote best-converting videos, target ideal buyers, and optimize your store for continued growth.

Handling Issues with Orders

Despite the best efforts, sometimes issues can arise with TikTok Shop orders. Common problems include:

• Customer support inquiries from buyers
• Fixing inaccurate or incomplete addresses
• Handling damaged products in transit
• Processing returns/exchanges
• Resolving payment disputes

Always aim to provide quick and satisfactory resolutions for customers. Refund or replace products if needed. Follow up via email or TikTok comments if there are open questions or concerns.

For severe issues, TikTok also provides tools to bulk update order statuses, cancel orders, push tracking info, and more. Use these to efficiently resolve major problems.

Fulfilling Orders Efficiently

To keep customers happy and maintain positive store reviews, it’s essential to fulfill TikTok Shop orders quickly and accurately. Some best practices include:

• Process orders within 24 hours of receipt.
• Send shipping confirmation emails with tracking numbers.
• Use tools like Shopify, Shippo, etc to automate shipping.
• Refund promptly if a product goes out of stock.
• Pack orders securely to avoid damage.
• Include freebies like stickers to surprise & delight buyers.

Continually look for ways to streamline and speed up fulfillment. This improves the customer experience and your reputation as a seller.

Providing Excellent Customer Service

Responding quickly and positively to buyer inquiries is key for TikTok Shop success. To deliver great customer service:

• Check notifications for new messages daily.
• Reply to questions within 24 hours whenever possible.
• Use a friendly, conversational tone in communications.
• Show appreciation for customers shopping with you.
• If issues arise, offer solutions not excuses.
• Consider offering perks like discounts for unsatisfied buyers.
• Ask for reviews after resolution to restore confidence.

Customers value speedy responses, transparency, and owner involvement. Go the extra mile to provide a stand-out shopping experience.

Leveraging Reviews to Build Trust

Product reviews on TikTok Shop listings build social proof and trust for potential buyers. But getting reviews requires effort on your part. Tips to generate more reviews include:

• Ask satisfied customers to leave a review after purchase.
• Provide instructions for leaving TikTok Shop reviews.
• Offer promotions or freebies for quality reviews.
• Respond publicly to reviewers to show you care.
• Share positive reviews on your other social accounts.
• Remove reviews that violate policies or harm your store.

Put work into curating an impressive review profile. This inspires confidence in your business and products.

Driving Repeat Business

It takes more effort to attract new customers than to bring back returning ones. Some ideas for driving repeat business:

• Offer loyalty rewards, points, or discounts for repeat buyers.
• Include promotional info or coupons in packaging.
• Remind customers when fresh inventory arrives.
• Provide personalized recommendations for future purchases.
• Send exclusive offers or early access to VIP shoppers.
• Partner with influencers to promote products to existing followers.

Rewarding and incentivizing return customers leads to higher long-term sales and lower customer acquisition costs.

Expanding Your TikTok Shop

Once your TikTok Shop is running smoothly, look for ways to take it to the next level by:

• Adding new products regularly to give buyers variety.
• Running limited time sales or deals to create urgency.
• Collaborating with other creators to cross-promote.
• Advertising your shop on other platforms like Instagram.
• Creating promo videos for new product launches.
• Offering bundled packs or bulk pricing.

Continually testing and optimizing your shop will reveal what resonates most with your audience, helping maximize your sales potential on TikTok.

Key Takeaways

• Check TikTok Shop Manager’s Orders tab to view your order history and details.
• New orders appear in the Notifications tab and are emailed to the connected account.
• Orders also show up in connected ecommerce platforms like Shopify or WooCommerce.
• Manage orders efficiently to provide a seamless customer experience.
• Analyze order data to optimize your TikTok Shop for continued growth.

TikTok Shop enables creators to easily sell right within TikTok. Monitor your orders across TikTok, your ecommerce platform, email, and any connected management tools. Process orders quickly, provide excellent service, and leverage insights to continually improve your shop’s performance.