Confirm You’ve Forgotten Your Email
The first step is to confirm that you have actually forgotten the email associated with your TikTok account. Here are some signs that indicate you may have forgotten your TikTok email:
- When you try to log into your TikTok account, it says the email/password combination is incorrect
- You try to reset your TikTok password but don’t receive the reset email
- You don’t recognize the email shown on your TikTok profile
- You try signing in with various emails you use but none of them work
If you are experiencing any of these issues, it’s a clear sign you have forgotten the email for your TikTok account. Double check by trying to log in from both the TikTok app and website. If you cannot get into your account using any emails you remember, then it’s time to take additional steps to recover your account.
Try Logging In Anyway
Even if you can’t remember the email you used to create your TikTok account, try logging in with some of your other email addresses anyway. Many people end up using the same email for multiple accounts without realizing it. Run through a list of the most common email providers like Gmail, Outlook, Yahoo, AOL, etc. and try signing in with any addresses associated with them (Most Popular Email Providers). You may get lucky and guess the right one.
Also try old or inactive email addresses you may have used in the past. According to a SellCell study, the average internet user has 3.2 abandoned email accounts (Most Popular Email Providers). Even if you no longer use an old email, there’s a chance you signed up for your TikTok account with it when you first created it. Running through some blasts from the past could help jog your memory and get you into your account.
Check Your Browser
One approach is to check your browser history to see if it has auto-filled or saved the email used for your TikTok account login in the past. Many modern browsers like Chrome, Firefox, and Safari have options to save passwords and auto-fill login information on websites you’ve visited before. According to research, around 18% of internet users rely on this built-in password saving feature in browsers [1].
Go through your browser history and settings to see if your TikTok email is saved. For example, in Chrome you can go to Settings > Autofill to view and manage saved passwords. If you used the TikTok website previously, your email may be stored there which could help you recover it. Browser password managers can serve as a useful backup if you’ve forgotten a login detail.
Contact TikTok Support
If you cannot recover access to your account through password resets or account recovery options, you can reach out directly to TikTok support for additional help. According to TikTok’s help center, you can contact their support team by submitting a request form here. When submitting the form, be sure to select “Account and Profile” as the topic and “Account access” as the subtopic.
In the request form, provide as many details as possible about your account and situation, such as your username, email or phone number associated with the account, when you created it, device and browser details, and anything else that can verify you as the account owner. TikTok support may ask for a photo or video of yourself to confirm your identity.
Additionally, you can try reaching out to TikTok support directly on Twitter @TikTokSupport or find their contact email here. Be prepared to wait up to a few business days for a response.
Try Password Reset
If you can’t remember your email but think you may recognize your password, try initiating a password reset directly through the TikTok app or website. This will allow you to potentially get back into your account without needing your email.
To reset your password in the TikTok app, go to the login page and tap “Forgot password?”. You’ll be prompted to enter your phone number or username to receive a verification code that allows you to create a new password.
On TikTok’s website, click “Log in” then “Forgot password?” and enter your username. You’ll then be able to reset your password after verifying your identity. According to TikTok’s support page, this process allows you to reset your password without providing your email.
Use Account Recovery
If you have forgotten both your email and password for your TikTok account, you can attempt to recover your account through TikTok’s account recovery process. Here are the steps:
- Open the TikTok app and tap ‘Log In’.
- Tap ‘Forgot password?’.
- Enter your phone number or username and tap ‘Next’. TikTok will send a verification code.
- Enter the verification code and tap ‘Next’.
- On the account recovery page, provide details to verify your identity such as your full name, birthdate, or location.
- Tap ‘Recover Account’. TikTok will send a password reset link to your email on file if it can verify your identity.
- Open the password reset email and follow the instructions to reset your password and regain access to your account.
If you no longer have access to the email on file, you will need to contact TikTok support directly for additional help recovering your account.
Retrieve From Email Provider
Many email providers let you search inboxes to locate emails from specific sites or services. You may be able to find a verification or password reset email from TikTok by searching your email inbox this way. For example, with Gmail you can type “from:tiktokmail.com” in the search bar to display all messages from that domain. With Yahoo Mail, click Search Mail and enter tiktokmail.com in the “From” field.
You can also try broad searches for “TikTok” or your username to locate any emails from their support team. According to Google’s account recovery support page, searching your inbox is one of the main ways to uncover the address associated with an account when you’ve forgotten it.
Check Previous Phones/Devices
One way to recover your forgotten TikTok email is to check old phones or devices you may have used to sign up for your account. TikTok doesn’t allow users to change their account’s email address, so if you used the email to create your account originally, it will still be associated with your profile.
Go through your previous phones, tablets, or computers you used to access TikTok and see if you have the email saved anywhere. This could be in your browser history, autofill information, notes app, or elsewhere on the device. For example, on an old iPhone you may have used, open the Settings app and go to Passwords & Accounts to view saved accounts. The email may also be stored in your contacts if you added your TikTok profile.
If you switched to a new device and can’t access your old one, you can contact your mobile provider (like Verizon or AT&T) to see if they can look up the email associated with your old account. Be prepared to verify your identity.
Checking all your old devices can help jog your memory on which email you used for TikTok. If you can find the email on a previous phone or tablet, you can use it to reset your password or recover access to your account.
Use Social Media Tools
You may be able to use other social media platforms like Facebook or Google to find connected accounts that could help you recover access. For example, if you connected your TikTok account to your Facebook account using Facebook Login, you may be able to reset your TikTok password by resetting it through Facebook.
Go to the account recovery or password reset options in Facebook or Google and see if your TikTok account is listed as a connected account. If so, use those platforms to reset your TikTok password. Just make sure you are on the legitimate Facebook or Google website and not a phishing site.
Prevent Future Issues
To avoid forgetting your TikTok email and password in the future, there are several best practices you can follow to save and secure your account information:
- Use a password manager like LastPass or 1Password to store your login credentials securely. This will remember passwords for you so you don’t have to memorize them yourself (1).
- Enable two-factor authentication on your TikTok account for extra security. This will require you to enter a code from your phone when logging in from a new device (2).
- Make sure your email account linked to TikTok has strong security including a complex password and two-factor authentication enabled (3).
- Store your TikTok username, email, and any other account details in a safe place offline like a notebook or encrypted file (4).
- Log out of TikTok when using public computers and don’t save your password in browsers (5).
Following security best practices like these will help ensure you have access to your account details if you ever forget your login information again in the future.