If you are having issues with TikTok Shop not showing up, there could be a few reasons why. TikTok Shop is still in early release and only available to some sellers right now. It also may not be available in your region yet. However, there are some troubleshooting steps you can try to get TikTok Shop working.
Check Your TikTok Shop Eligibility
The first thing to check is whether your TikTok account and videos are eligible for TikTok Shop. Here are the current requirements:
- Your account must be in good standing and have no violations.
- You need at least 100,000 authentic followers.
- Your videos should showcase products relevant to your audience.
- You must be 18 years or older.
- Your account and content must follow TikTok’s community guidelines.
TikTok is selectively enabling Shop access to sellers that meet these criteria. If you don’t qualify yet, you’ll need to grow your audience and eligible content first.
Confirm Your Region Has Access
As of September 2022, TikTok Shop is only available in certain countries and regions, including:
- Southeast Asia – Indonesia, Thailand, Malaysia, Philippines, Vietnam
- Europe – UK, France, Germany, Italy, Spain
- Latin America – Brazil, Colombia
- Middle East – Saudi Arabia, UAE
If you are in one of these regions, you should have access if you meet the account eligibility above. For other locations, Shop is still rolling out slowly. Keep checking for updates on when your country may get access.
Update the TikTok App
Make sure you are running the latest version of the TikTok app. TikTok Shop is only supported in newer app releases. Go to your device’s app store and check for any available TikTok updates to install.
Clear the App Cache
If the app is up to date, try clearing the cache and data for TikTok. Cached data can sometimes get corrupted and prevent features like Shop from loading. Here are the steps:
- Open your device’s Settings app.
- Go to Apps (or Application Manager).
- Select TikTok.
- Tap Storage (or Storage & Cache).
- Tap Clear Cache and Clear Data.
This will wipe the existing TikTok data and cache. When you reopen the app, it will re-download fresh data and may resolve any display issues.
Check Your Connections
It’s also possible connectivity issues are preventing TikTok Shop from displaying. Try these connection troubleshooting steps:
- Switch between WiFi and mobile data to see if one has issues.
- Disable VPNs or ad blockers temporarily.
- Reset network settings on your device.
- Ensure you don’t have restrictions enabled for TikTok.
- Restart your phone.
This will rule out any network-related problems. TikTok Shop requires a stable internet connection to load properly.
Contact TikTok Support
If you’ve tried all troubleshooting steps and TikTok Shop still does not show up, reach out to TikTok support for assistance. You can submit a report through the in-app reporting option:
- Go to your TikTok profile.
- Tap the three dots in the top right.
- Choose Report a Problem.
- Select Shopping.
- Pick TikTok Shop Issue.
- Describe your Shop access problem.
The TikTok team can then review your account and look into why Shop may not be appearing. They can confirm if your region does not have access yet or if there are any other issues to resolve.
Use a Secondary Device
In some cases, TikTok Shop may have issues on one specific device. As a test, try accessing your TikTok account from another phone or tablet and check if Shop shows up there.
If Shop appears on the secondary device, then there may be an obscure incompatibility with your original device that is blocking Shop. You can report this to TikTok as well.
Having the same account work properly on a different device can help TikTok Support diagnose the issue preventing your primary device from accessing Shop features.
Create a New TikTok Account
Another troubleshooting option is to create a brand new TikTok account and check if TikTok Shop shows up for that account. Use a different email and device when testing this.
If the new account is able to access Shop, then there may be some restriction, block, or limitation placed specifically on your original TikTok account. This could occur if your account was previously banned or flagged for violations.
Contacting TikTok Support with this information can help them remove any erroneous restrictions that may still be placed on your existing account.
Wait for Wider Release
As mentioned earlier, TikTok Shop is still in early release and rolling out slowly market by market. It likely has not reached full availability in most regions.
If you have tried all troubleshooting steps and your TikTok account meets the eligibility criteria, the only option may be waiting until Shop support expands to your location and user base.
Keep an eye out for any notifications from TikTok about Shop access expanding. You can also periodically clear the app cache and data to see if Shop begins showing up as TikTok activates it for more users.
Sell on Other Platforms in the Meantime
Until you gain access to TikTok Shop, consider expanding your sales channels to other platforms like Instagram, Facebook, Amazon, eBay, Shopify, etc. This will allow you to continue growing your business and audience.
Leveraging multiple sales platforms, both on and off TikTok, is recommended to reach the widest customer base. So view the wait time for TikTok Shop as an opportunity to diversify your ecommerce strategy.
Just be ready to add TikTok Shop back into the mix once available for your account. The massive TikTok userbase provides huge revenue potential for merchants and sellers.
Key Takeaways
Some key points to remember when troubleshooting TikTok Shop access:
- Ensure your account meets eligibility requirements
- Check that TikTok Shop is available in your country
- Update the TikTok app and clear cached data
- Test different devices and connections
- Contact TikTok Support if issues persist
- Consider selling on other platforms in the meantime
Stay persistent and use these tips to resolve any TikTok Shop problems. With some time and effort, you’ll gain access to this powerful new sales channel for your business.
