Forgetting your TikTok login information like your password, email address, or phone number associated with your account can be frustrating. Without access to these details, you cannot log into your TikTok account, leaving your profile, videos, messages, and followers inaccessible.
Luckily, TikTok offers ways to recover or reset your login credentials even if you do not have access to the original email, phone number, or password. This guide will walk through the various options to help you get back into your TikTok account.
Confirm Your Identity
The first step to resetting your TikTok password without access to your email or phone number is to confirm your identity. TikTok offers several options for confirming who you are:
– Email address associated with your account – TikTok can send a verification code to your email to confirm you own it.
– Phone number associated with your account – TikTok can send an SMS code to your phone to verify your number.
– Upload ID – You can upload a photo of your government ID (driver’s license, passport, etc.) for TikTok to manually verify your identity.
– Username and profile details – If you remember your username and can provide details about the account like date created, profile photo, bios, etc., TikTok support can try to verify you through this information.
– Connected social media accounts – If you connected Facebook, Instagram, Twitter, etc. to your TikTok account, verifying through those accounts can help prove your identity.
Confirming who you are is the critical first step in retrieving access to your lost TikTok account. TikTok needs to be sure you own the account before proceeding with resetting your password. Focus first on verifying through any details you remember or connected accounts you still have access to.
Contact TikTok Support
The easiest way to regain access to your TikTok account is to directly contact TikTok support. You can reach out to them via email at [email protected] or visit their support contact page at https://www.tiktok.com/about/contact?lang=en.
When reaching out, provide as many details as possible, including your username, email address or phone number associated with the account, and any other identifying details. Clearly explain that you cannot access your account and need help regaining access.
You may need to provide proof of identity by submitting a photo ID. TikTok support can review your account details and help verify your identity so you can reset your password or regain access.
For fastest response, look up the direct contact information for your country or region available on sites like https://www.liveagent.com/directory/tiktok-help-desk-contacts/. Reaching out directly can help resolve access issues faster.
Reset Via Email
If you still have access to the email account associated with your TikTok account, you can reset your password via email. Here are the steps:
1. Open the TikTok app on your mobile device and tap ‘Log In’ at the bottom of the screen.
2. Tap ‘Forgot password?’ below the password field.
3. Enter the email address associated with your account and tap ‘Send Code’. TikTok will send a verification code to that email address.
4. Open the email from TikTok and copy the 6-digit verification code.
5. Go back to the TikTok app and enter the verification code. Tap ‘Next’.
6. Create a new password and confirm it. Tap ‘Done’ to reset your password.
You should now be able to log into your TikTok account with the new password.
Source: Reset password | TikTok Help Center
Reset Via SMS
If you still have access to the phone number associated with your TikTok account, you can reset your password via SMS text message. Here are the steps:
- Open the TikTok app and tap ‘Log In’ on the bottom of the login screen.
- Tap ‘Forgot password?’ below the password field.
- Select ‘Use phone/email/username’ and enter your associated phone number.
- Tap ‘Send code’. TikTok will send a 6-digit verification code to your phone number.
- Enter the code in the app and tap ‘Next’.
- Create a new password and confirm it.
- Tap ‘Done’ to reset your password.
You should now be able to log into your TikTok account using your new password. This method allows you to reset your password without access to your previous password or the email on file.
Upload ID for Verification
If you have lost access to both your email and phone number associated with your TikTok account, you can upload a photo ID to prove your identity and regain access to your account. According to TikTok’s verification request page, you can upload up to 10 screenshots or photos of your government-issued ID. This could include a driver’s license, passport, national ID card, or other official identification documents.
To upload your ID:
- Go to TikTok’s verification request page.
- Click on “Verification Request Form”
- Enter your TikTok username and the email address associated with your lost account.
- Click “Next” and follow the instructions to upload clear photos of your ID document.
- Make sure your full name, photo, and other identifying details are clearly visible.
- Double check that the information matches your lost TikTok account details.
- Submit your verification request.
After submitting, you will need to wait for TikTok to review your ID and verify your identity. The process may take several days. If approved, you should regain access to your TikTok account. Just be patient and check back periodically for updates.
Retrieve Via Username
If you no longer have access to the email or phone number associated with your TikTok account, you may still be able to reset your password using just your username. Here’s how:
- Open the TikTok app and tap the profile icon in the bottom right corner.
- Tap “Log In” and then tap “Forgot password?”
- On the next screen, tap “Use Username” and enter your username when prompted.
- TikTok will send a password reset link to the email on file for your account. If you no longer have access to that email, tap “Send SMS” to have the link sent via text instead.
- Follow the password reset link and enter a new password for your account.
Resetting your password via username triggers TikTok to send a password reset link to the contact info on file. If you’ve lost access to that info, you’ll need to try another method like uploading ID for verification.
Use Linked Social Accounts
If your TikTok account is linked to other social media accounts like Facebook, Twitter, Instagram, etc., you can use those to log into TikTok if you forgot your password, email, and phone number. TikTok allows you to log in using a linked Facebook, Twitter, Google, or Apple account.
To log in with a linked account:
- Go to the TikTok login page on the app or website.
- Tap the icon for the social platform your account is linked to (Facebook, Twitter, etc).
- You’ll be redirected to log in to that platform.
- After logging in successfully, you’ll be redirected back to TikTok and logged into your account.
This allows you to access your TikTok account through the linked social media profile. You can then take steps to regain access to your email, phone number, or reset your TikTok password. Just make sure the social media account is still active.
Regain Access to Email or Phone
If you no longer have access to the email or phone number associated with your TikTok account, you will need to recover access before resetting your TikTok password.
To recover access to your email account:
- Go to the email provider’s account recovery page (e.g. Google Account Recovery for Gmail)
- Enter any details you remember about the account such as username, name, phone number, etc.
- The provider will guide you through steps to verify your identity and regain access to the email
To recover access to your phone number:
- Contact your phone carrier and explain you’ve lost access to the number
- They will verify your identity through government ID, account info, etc.
- Once verified, they can assist with regaining access to your phone number
Once you regain access to the email or phone number associated with your TikTok account, you can use it to go through TikTok’s password reset process.
Create New Account
If you are unable to regain access to your old TikTok account through any of the methods above, the only option left is to create an entirely new account. Here is how to make a new TikTok account:
1. Download the TikTok app on your device – either Android or iOS.
2. Tap “Sign Up” and enter your email address or phone number to begin the registration process.
3. Create a username and password for your new account. Make sure it is different from your previous one.
4. Follow the prompts to add your name, birthdate, bio, profile photo, and other basic information.
5. Agree to TikTok’s Terms of Service and confirm you are at least 13 years old.
Once your new account is created, you can begin building a new presence on TikTok. You’ll start fresh without any of the content, followers or settings from your old account. But on the bright side, you have a blank slate to restart your TikTok presence if you were unable to recover your previous account.