What to do if you get logged out of TikTok
Getting unexpectedly logged out of TikTok can be frustrating, but it does happen from time to time. There are a few common reasons you may find yourself logged out of your TikTok account:
- Your TikTok session expired – TikTok automatically logs users out after a certain period of inactivity as a security measure.
- The TikTok app crashed or closed unexpectedly – Force closing the app can sometimes log you out.
- Your phone ran out of storage or closed background apps – This can cause the TikTok app to restart and log you out.
- Your account was accessed from another device – If someone logs into your account elsewhere, you may get logged out.
The good news is that in most cases, you can easily log back into your TikTok account as long as you have your username and password. But before trying to log back in, it’s a good idea to go through some troubleshooting steps to identify and fix the issue.
Check if you’re still logged in elsewhere
Open the TikTok app on another device like your phone or tablet that you regularly use and check if you’re still logged in. TikTok allows you to be logged into the same account across multiple devices simultaneously.
If you find you’re still logged in on another device, then your account hasn’t actually been logged out. The issue likely lies with the specific device you thought you were logged out from. You can continue using TikTok as normal on the device(s) you’re still logged into.
However, if you find you’re logged out on your other devices as well, then your account has likely been logged out completely, so you’ll need to take steps to log back in.
To check login status and see all devices your TikTok account is active on, go to “Privacy and Settings” > “Manage My Account” > “Active Devices.” Here you can view and remotely log out of any sessions (Tiktok cited).
Try logging back in
The first thing to try when you get logged out of TikTok is simply logging back into your account. Open the TikTok app and tap ‘Log In’. Then enter your username or email and password to log back in.
Make sure you are entering the correct login credentials. If you have multiple accounts, double check you are using the details for the right one. If you can’t remember your password, you can reset it (more on that next).
TikTok should log you back into your account with the proper username and password. If it still won’t let you log in, there could be another issue like your account being banned.
According to TikTok’s support article, sometimes accounts log out automatically if someone else tried accessing your account from another device (source). So try logging in again normally before taking further troubleshooting steps.
Reset your password
If you can’t remember your TikTok password, you can easily reset it through the app or website. On the login screen, tap “Forgot password?” and enter the email or phone number associated with your account. TikTok will send you a 6-digit verification code to reset your password. You’ll need access to that email or phone number to receive the code and reset your password.
Here are the steps to reset your TikTok password on mobile or desktop:
- On the TikTok login page, tap “Forgot password?”
- Enter the email or phone number for your account and tap “Send code”.
- Check your email or SMS messages for the 6-digit verification code from TikTok.
- Enter the code on the TikTok page to verify your identity.
- Create and confirm your new password.
Once you reset your password, you’ll be able to log back into your TikTok account. If you no longer have access to the email or phone number on your account, you’ll need to contact TikTok support for further assistance with gaining access to your account.
Sources:
https://support.tiktok.com/en/log-in-troubleshoot/log-in/reset-password
https://www.tiktok.com/login/email/forget-password
Clear app data/cache
One of the most common fixes for getting randomly logged out of TikTok is to clear the app’s cache and data. Over time, accumulated cache files and data can cause performance issues that lead to frustrating glitches like unexpected logouts.
Clearing the TikTok app’s data and cache essentially gives the app a “fresh start” by deleting temporary files, cookies, and login data. According to Business Insider, “Clearing your cache removes potential bugs and frees up space on your phone.”
After clearing TikTok’s data and cache, the app will launch like it’s newly installed. All previous login details, history, and preferences are erased. So when you log back in, the app will need to re-download profile info and re-cache videos and content.
Many users on forums like Reddit report that performing a hard reset of the TikTok app by clearing data/cache fixes random logout issues. It’s an easy troubleshooting step worth trying before more complex solutions.
Reinstall the TikTok App
Sometimes, random logouts can be caused by bugs or glitches in the TikTok app itself. Reinstalling the app from scratch can help resolve these technical issues and allow you to log back in successfully.
To reinstall TikTok on iOS, go to the App Store, search for TikTok, and tap ‘Get’ to install it. On Android, go to the Play Store, search for TikTok, tap ‘Install’ and accept the download. Once the fresh install is complete, open the app and try logging in again with your username and password.
Reinstalling the app deletes any corrupt files or cached data that could be interfering with the login process. You’ll get a clean slate with the latest optimized version of TikTok downloaded. According to user reports, this has resolved inexplicable logout issues for many affected users across iOS and Android devices (source).
If you continue facing login problems after a fresh install, it likely points to a different underlying cause, like an account ban or password reset by someone else. But reinstalling TikTok is a worthwhile troubleshooting step that often gets people back into their accounts after random logouts.
Check if you’re banned
Being banned from TikTok can sometimes lead to getting logged out of your account. If your account has been banned, you will typically see a notification banner when trying to log back in saying your account has been permanently banned.
Check your account status by trying to log back in. If you receive a message that your account has been banned, this means TikTok has disabled your account for violating community guidelines.
Accounts that consistently violate policies will be banned. According to TikTok’s support page, if your account is banned you can still log in to submit an appeal and download your personal data, but TikTok will delete your personal data after 30 days.
You can submit an appeal through the app by tapping “Appeal” on the account ban notice. Be sure to provide any context or explanation for why you believe the ban was a mistake. However, keep in mind appeals are not always successful, especially for permanent bans.
See TikTok’s support page for more details on content violations and bans.
Contact TikTok support
If you’ve tried all the troubleshooting steps and still can’t log back into your TikTok account, reaching out to TikTok support directly can help. TikTok has a few options to contact their support team:
– Use the in-app feedback form to report account issues like being logged out. From the TikTok app, go to your profile, tap the three dots in the top right, choose Report a Problem, and select Account. Explain you’re unable to log back in after being logged out.[1]
– Contact @TikTokSupport on Twitter. Explain the issue and they may be able to assist with getting back into your account.[2]
– Submit an account recovery request if you think your account may have been hacked. This will prompt TikTok to investigate and restore your access if unauthorized changes were made.[1]
TikTok aims to respond to issues within 24 hours. Providing as much detail as possible, like your username, email or phone number on the account, will help them better troubleshoot.
Enable two-factor authentication
One of the most effective ways to add extra security to your TikTok account and prevent unwanted logouts is by enabling two-factor authentication (2FA). 2FA adds an extra layer of verification when logging in by requiring both your password and a numeric code generated by an authenticator app or sent via SMS.
With 2FA enabled, even if someone gets access to your password, they won’t be able to log in without the special code. This prevents unauthorized logins and inadvertent logouts if someone else accesses your account. According to TikTok’s safety guidelines, enabling 2FA provides “additional verification each time you log in” to keep your account secure (source).
You can enable 2FA for your TikTok account by going to your profile, tapping the three-dot menu, selecting “Manage account” then “Security” and toggling on “Two-Factor Authentication.” You’ll have to enter your phone number to receive verification codes.
While enabling 2FA means one extra step when you log in, the enhanced account security is worth it. With 2FA on, you can rest assured that only you can access your TikTok account and accidental logouts due to password compromise will be prevented.
Stay logged in and avoid logouts
One of the best ways to avoid getting unexpectedly logged out of TikTok is to enable the “Keep me logged in” option under your account settings. This will keep you logged into the app even when you close it. Just make sure to only enable this on your own personal devices for security.
You should also fully exit the TikTok app by swiping it away from your recent apps list when you’re done using it. Forcing the app to close completely can help prevent any errors that might accidentally log you out later. According to a Distractify article, not properly closing the app is a common reason people get randomly logged out.
Closing unused browser tabs where you’re logged into TikTok is another useful tip. Having too many open TikTok sessions could cause you to hit a limit and get logged out of the oldest ones.
Finally, make sure your app and device software is up to date. Using the latest versions can fix bugs that may be incorrectly logging you out of your account.
