The goal of this guide is to explain the various options for contacting TikTok’s customer support team. Whether you are having an issue with your TikTok account or need to ask TikTok a question, there are a few ways to get in touch with their customer service.
This article will cover the different methods of contacting TikTok, including in-app support, email, phone, and via social media. We’ll explain the best scenarios to utilize each contact method, the expected response times, and what to do if you need to escalate your issue.
By the end, you’ll know exactly how to get in touch with a TikTok customer support representative via the channel that makes the most sense for your particular issue.
When You Might Need Customer Support
There are a few key reasons you may need to contact TikTok customer support:
Account issues: If you’re having trouble logging into your account, your account gets hacked, suspended or banned, or you have issues editing your profile or settings, you’ll need help from TikTok support to resolve these account issues. See How to Contact TikTok for Support, Account Issues, and More for more details.
Copyright complaints: If someone has reposted your original content without permission or you want to submit a copyright complaint about another user, you can contact TikTok support. They can help get infringing content removed.
Prohibited content issues: You can report abusive users, disturbing videos, hate speech, harassment, scams, dangerous challenges, and other concerning content to TikTok via their reporting form. The support team reviews these issues.
Contact Options
TikTok offers several ways to get in touch with their customer support team:
In-App Support
The easiest way to contact TikTok support is through the in-app support options. Open the TikTok app and tap your profile icon in the bottom right. Then tap the icon that looks like a gear to access the Settings and Privacy menu. Here you’ll find options to report issues and submit feedback directly to TikTok.
Email Support
You can also email TikTok customer support for help. Send your inquiries to [email protected]. Make sure to include your TikTok username, email address, and phone number associated with your account.
According to TikTok’s Help Center article “Email and phone number,” you can also access the email on your TikTok account by going to your profile, tapping the menu button, selecting Settings and Privacy > Manage Account > Email. https://support.tiktok.com/en/log-in-troubleshoot/log-in/email-and-phone-number
Phone Support
For urgent issues, you can call TikTok support at 1-888-252-4058. This number is for accounts registered in the United States. Make sure you have your TikTok username available when calling.
Social Media Support
You can also try reaching out to @TikTokSupport on Twitter for assistance. The social media team monitors Twitter closely and may be able to respond to inquiries there.
In-App Support
The easiest way to get help directly within the TikTok app is through the Help Center. Here’s how to find and use the in-app Help Center for support:
Tap on your profile icon in the bottom right and go to Settings. Then tap “Report a Problem” which will open the Help Center.
You can browse FAQs, how-to articles, and community discussions to find answers. Or tap “Get Support” to submit a request to TikTok’s support team.
When submitting a request, you’ll be asked to select your issue category and provide details. You can also attach images or videos as needed. After submitting the request, you’ll receive a confirmation email.
According to TikTok’s FAQ, the average response time for in-app support requests is 1-2 business days.
The in-app Help Center is the most direct way to get assistance from TikTok without leaving the app. It provides both self-help options as well as the ability to easily contact their support team.
Email Support
TikTok has three different email addresses you can use to contact their customer support team depending on the issue you need help with:
For general account support, you can email [email protected]. This email can be used for issues like login problems, editing your profile, privacy and safety concerns, advertising questions, and more.
To report inappropriate content or behavior, email [email protected]. You’ll want to use this email for things like harassment, hate speech, dangerous challenges, animal abuse, and other policy violations.
For copyright claims and permissions, reach out to [email protected]. Use this email if your content is removed for infringement or if you need to request licensing for something.
TikTok aims to respond to emails within 1-2 business days. Be sure to include your username and any other relevant details in your email so they can efficiently handle your request.
Phone Support
TikTok does not offer direct phone support to users. The company does not have a dedicated customer service phone number that users can call for assistance. This is likely due to TikTok’s massive global user base, making phone support impractical at scale.
While TikTok does not provide phone support, some third-party companies claim to offer phone numbers to reach TikTok customer service. However, it is unclear if these third-party services actually connect users directly with TikTok support staff.
One service claims to offer a TikTok customer service phone number at +656 950 4420 that connects users to support representatives who can help with account issues (Source). However, the legitimacy of these third-party phone services is questionable.
In summary, TikTok does not provide official direct phone support options. Users should be cautious of third-party services claiming to offer TikTok support over the phone.
Social Media Support
Another way to get help from TikTok’s customer support is by reaching out on their social media profiles. TikTok has active accounts on Twitter, Instagram, and Facebook where their team monitors comments for support inquiries.
On Twitter and Instagram, you can tweet or DM the handle @TikTokCares to get help. Make sure to mention your TikTok username and describe your issue. The TikTokCares team is typically very responsive on social media and may be able to assist with account issues, copyright complaints, prohibited content reports, and more through direct messaging.
Just keep in mind that sensitive account information like passwords should only be provided through official TikTok support channels like in-app support or email. TikTokCares can guide you to submit any personal information through the proper channels.
Response Times
When contacting TikTok customer support, response times can vary depending on the method used. Here’s what you can typically expect:
In-App Support: TikTok aims to respond to in-app support requests within 1-2 business days. However, some users have reported waiting up to a week for a response. The in-app support form should only be used for general account questions.
“How long does it take for tiktok to respond to feedback”. https://www.reddit.com/r/Tiktokhelp/comments/ivegh8/how_long_does_it_take_for_tiktok_to_respond_to/
Email Support: For issues like account bans, copyright claims, or monetization questions, it’s best to email TikTok directly. Expect an email response within 1-3 business days.
“How many days does TikTok take to respond to a problem reported”. https://www.quora.com/How-many-days-does-TikTok-take-to-respond-to-a-problem-reported
Phone Support: TikTok does not offer phone support for regular users. For partners and agencies, phone support response time is typically 1 business day.
Social Media Support: Response time for social media inquiries is highly variable. TikTok aims to respond within 1-2 days but some users report much longer wait times.
Escalation Options
If contacting TikTok customer support through their in-app options or via email does not resolve your issue, there are a few additional escalation steps you can take:
You can try reaching out to TikTok Support on Twitter. Their handle is @TikTokSupport. Send them a direct message describing your issue and include your TikTok username. Make sure to keep your message polite and professional. According to their Twitter bio, their team monitors Twitter to assist users 7 days a week from 8am-5pm PST.
If contacting them on Twitter does not help resolve your issue, you can submit a complaint to the Better Business Bureau (BBB). Include details on the issue you are experiencing, your attempts to contact TikTok support, and the outcome of those attempts. BBB complaints are visible to the public and companies aim to resolve them quickly to protect their reputation.
As a last resort if no other escalation attempts have succeeded, you can consult with an attorney about your legal options. For minor individual issues this is likely not worthwhile, but could be an option for a systemic issue affecting many users or an issue leading to major provable damages.
Conclusion
In summary, there are a few main ways to get in touch with TikTok’s customer support team. The TikTok app itself has an in-app reporting feature that allows you to submit tickets directly to customer service. You can also email TikTok customer support at [email protected] for most issues. For urgent matters, TikTok has a customer service phone number you can call. And finally, you can try reaching out to TikTok’s social media accounts on Twitter, Facebook, or Instagram, though response times may be slower.
When contacting TikTok customer service, be sure to provide as much detail as possible about your issue or question. Include your TikTok username, links to any relevant videos or content, and specific error messages if applicable. Screenshots can also be helpful for the support team. Expect a response within 1-2 business days via email or in-app messaging. For faster replies, try the phone number during business hours or escalate your issue if you haven’t received a response.
