TikTok has exploded in popularity over the past few years, becoming one of the most used social media platforms globally. As of 2024, TikTok has over 1.5 billion monthly active users worldwide (Source). With that huge userbase, TikTok has also become an extremely influential platform for trends, memes, entertainment, and more. As a result, many people want to contact the company directly via email for various reasons.
There are many reasons why someone might want to get in touch with TikTok through email. For example, brands and marketers may want to partner with TikTok for advertising and sponsorship opportunities. Creators and influencers may need support with their accounts or want to collaborate officially with TikTok. General users may need to report issues, provide feedback, or request account support. Contacting the right department at TikTok via email can help resolve these issues efficiently.
Overall, with TikTok’s massive reach and impact, emailing the company can be very useful for business, social media, account issues, and more. This guide will provide the key TikTok email addresses you need for different purposes.
Find the right TikTok email address
When emailing TikTok, it’s important to contact the right department for your issue or inquiry. Here are the main TikTok departments and the email addresses to use for each:
TikTok Support – For general account issues, technical support, and reporting problems, contact TikTok Support at [email protected].
TikTok Press – For media inquiries and press releases, email the TikTok PR team at [email protected].
TikTok Business – For advertising, business partnerships, and creator collaborations, contact TikTok Business at [email protected].
TikTok Legal – To submit copyright notices or report legal issues, email [email protected].
TikTok support email
For general inquiries, feedback, and support, you can contact TikTok at their support email: [email protected]. This email can be used for issues like technical support, account access, reporting bugs, or giving feedback on the app. TikTok recommends using this email for any general questions or requests.
When emailing, provide as many details as possible about your issue or feedback. Include your username, email address associated with your account, and any other relevant information. This will help TikTok identify your account and assist you more quickly.
You may need to allow 1-3 business days for a response from TikTok support. Keep in mind support is only available in select languages, so responses will be in English, Spanish, French, Arabic, Portuguese, German, Turkish, Russian, Japanese, Korean, Italian, or Thai.
TikTok press email
The TikTok press team can be contacted at newsroom.tiktok.com for media inquiries. This is the main email address to reach out to the TikTok press office or PR team. You can send a message through the contact form on their newsroom page to get in touch with the press team.
When contacting the TikTok press email, provide your full name, media outlet, email address, and details of your inquiry. This allows the press team to verify you are a journalist and assist appropriately. The press email is best for media requests like interview opportunities, statements, or other PR needs.
Keep messages concise and include all relevant information the press team needs to respond. You may need to follow up if you don’t hear back right away, as they likely receive high volumes of inquiries.
TikTok business email
If you need to contact TikTok for a business inquiry, you can email [email protected]. This email address is provided by TikTok Business Support for any questions related to advertising, TikTok for Business, or business accounts.
Some examples of business inquiries you may need to contact TikTok about include:
- Issues with your TikTok ads or advertising account
- Questions about TikTok Business Manager or TikTok Analytics
- Help with setting up a business profile or switching to a business account
- Partnership opportunities or collaborations
The TikTok Business Support team aims to respond to inquiries sent to [email protected] within 1-2 business days. Be sure to include your TikTok username, a detailed description of your issue, and any other relevant information that can help them assist you.
TikTok creator email
TikTok creators can get support by emailing the creator support team at [email protected]. This email address is specifically for established creators on the platform who need assistance with creator tools, monetization issues, or other support related to managing a TikTok creator account.
When emailing creator support, be sure to include your TikTok username and a detailed description of the issue you are encountering. The TikTok creator support team aims to respond to emails within 1-2 business days.
Some common reasons to email TikTok creator support include:
- Questions about the Creator Fund
- Issues with connecting a monetization or tipping feature to your account
- Problems with creator tools like TikTok stories or livestreams
- Account bans or restrictions
The TikTok creator email address is the fastest way to get specialized support tailored to the needs of established TikTok creators. Emailing [email protected] ensures your issue goes directly to a support team dedicated to assisting TikTok creators.
TikTok advertising email
If you want to get in touch with the TikTok advertising team, you can email them at [email protected]. This email address allows advertisers, agencies, and marketers to directly contact TikTok’s ads team for support.
You can use the advertising email to ask questions about TikTok Ads Manager, campaign setup, ad formats, performance, optimizations, and more. The team typically responds within 1-2 business days.
Before emailing, check TikTok’s Advertising Help Center to see if your question is answered there. Use the advertising email as a last resort for personalized support.
In your email, include your TikTok Ad Account ID if you have one. Explain your issue or question with details to get the fastest assistance. The advertising team aims to make the ads experience smooth for all users.
TikTok legal email
TikTok has a legal team that handles legal inquiries like copyright, privacy issues, or law enforcement requests. According to TikTok’s Contact page, you can reach the TikTok legal team at [email protected].
The TikTok legal email is the best way to contact TikTok if you need to report a legal issue like copyright infringement. You can email [email protected] if you believe someone is using your copyrighted content without permission. The legal team will investigate copyright claims and take action if needed.
TikTok also recommends emailing [email protected] for privacy issues, law enforcement requests, subpoenas, and any other legal matters. The legal email allows you to contact the team directly instead of going through general support channels. Be sure to provide detailed information and evidence when emailing [email protected] to help them address your legal issue or request efficiently.
Email etiquette
When reaching out to TikTok representatives via email, it’s important to follow proper email etiquette. This ensures your email makes a good impression and is more likely to receive a response.
Here are some tips for writing a professional inquiry email to TikTok:1
- Use a clear, descriptive subject line that summarizes the purpose of your email, such as “Question about TikTok advertising options.”
- Open with a proper greeting like “Dear” or “Hello” followed by the recipient’s name if known.
- Introduce yourself and your reason for contacting them in the first paragraph.
- Be concise yet detailed when explaining your question or request.
- Use a professional tone and avoid slang, emojis, or overly casual language.
- Proofread for typos and grammar errors before sending.
- Close with a thank you and professional sign-off such as “Best regards.”
- Include your full name and contact information in your signature.
Following proper email etiquette helps show respect for the recipient’s time and makes a good first impression.
Conclusion
TikTok offers numerous email addresses based on your need. The main TikTok support email is [email protected] which should be used for general inquiries, account issues, reporting problems, etc. For press and media inquiries, contact [email protected]. Businesses should email [email protected] for advertising and marketing. Creators can reach out to [email protected] for partnership opportunities. Legal issues should be directed to [email protected].
When emailing TikTok, remember to be polite, concise, and clearly explain your issue or request. Provide relevant details and any screenshots or examples if applicable. Keep your emails focused on one specific topic. Allow 1-2 business days for a response time. Avoid sending multiple or repeated emails which may delay a response. With the proper email address and etiquette, you can productively contact TikTok to resolve any needs.
