TikTok has exploded in popularity in recent years, becoming one of the most widely used social media platforms globally. As of 2023, TikTok has over 1 billion monthly active users, according to Backlinko. This massive userbase represents around 13% of internet users worldwide. TikTok’s popularity stems from its fun short-form video format that makes creating and sharing content intuitive and engaging.
With such a large userbase, many TikTok users will likely need to get in touch with TikTok directly at some point. Reasons users may want to contact TikTok include: reporting inappropriate content, resolving account issues, providing feedback, inquiring about advertising and partnerships, and more. Having the proper contact information for TikTok can help users easily reach customer support when needed.
Contact TikTok by Email
You can contact TikTok directly via email for certain inquiries. Here are some relevant TikTok email addresses to use:
For general support inquiries: [email protected] 1
For advertising and marketing inquiries: [email protected] 2
For legal requests: [email protected] 1
For privacy concerns: [email protected] 1
Email is best for official inquiries, such as legal, privacy, and advertising issues. For general customer support, it’s better to use the in-app reporting or contact forms. Make sure to include your username and as much detail as possible in your email so TikTok can assist you better.
Contact TikTok by Phone
There is currently no direct phone number to contact TikTok. TikTok does not provide customer service or support over the phone. According to TikTok’s Contact page, phone numbers are only available for business, advertising, or PR inquiries.
While there is no general TikTok phone number for regular users, some users have reported being able to reach a TikTok representative by phone in certain cases. However, this requires persistence and patience.
Some users recommend repeatedly selecting the phone contact option when going through TikTok’s account recovery process. After selecting “phone” as the preferred contact method several times, some users state they have eventually been given the option to enter a phone number to receive a call from TikTok support.
The best times to attempt this process are reportedly during normal business hours on weekdays. If you do receive a call back, be prepared to potentially wait on hold for up to an hour before being able to speak to a live representative.
When connected, be ready to provide detailed information to verify your identity and explain your issue. Make sure to have your TikTok username, email, phone number, and any other relevant details available.
Overall, contacting TikTok directly by phone as a regular user is very challenging. But with persistence through the account recovery process, some individuals have succeeded in reaching customer support by phone.
Contact TikTok on Social Media
TikTok has active accounts on several popular social media platforms that you can use to contact them directly. Here are some of the main TikTok social media accounts:
Facebook: https://www.facebook.com/tiktok/ – You can send TikTok direct messages on Facebook or post on their page. Make sure to tag them in your post.
Twitter: https://twitter.com/tiktok_us – TikTok is active on Twitter. Tweet at them or DM them to get in contact. Use their Twitter handle @TikTok_us.
Instagram: https://www.instagram.com/tiktok/ – Message them directly on Instagram or comment on their posts. Tag them in relevant posts.
YouTube: https://www.youtube.com/channel/UCcmELZFT4SsYNHK8dnidt2A – Comment on their videos and tag them.
Make sure to be polite and patient when contacting TikTok’s social media accounts. Understand that response times may vary.
Contact TikTok through Online Form
TikTok has several online forms that allow users to directly contact TikTok for various requests. These forms can be accessed through the Contact Us and Report a Problem sections of TikTok’s website: https://www.tiktok.com/legal/report
The online forms are suitable for reporting issues like:
- Reporting an account you believe violates community guidelines
- Reporting a technical issue or bug
- Requesting privacy information about your account
- Appealing account or content restrictions
- Providing feedback about a policy or your experience
The forms allow you to provide details about your request or issue, and upload any relevant screenshots or materials. This information goes directly to TikTok’s moderation and support teams for review. Using the online forms creates a record of your request with TikTok and helps ensure it is routed to the appropriate team.
FAQ Page
TikTok has a comprehensive FAQ page that covers many common customer service topics and questions. The FAQ can be accessed at https://support.tiktok.com/en/.
The FAQ page is divided into categories to make it easy to find answers on specific topics. Some of the most common categories include:
- Account and settings – covers issues like login, password reset, account deletion
- Posts and videos – posting, editing, effects, live streaming
- Interacting with others – comments, duets, stitches, blocking
- Ads and payments – advertising, TikTok Creator Fund, gifts, coins
- Reporting and safety – guidelines, blocking, reporting copyright
- TikTok apps – troubleshooting for main app, TikTok Lite, Music app
The page is searchable so you can quickly find answers by keyword. Most topics have detailed, step-by-step instructions with images to resolve common issues. The FAQ aims to provide comprehensive self-help resources so users can troubleshoot problems independently.
TikTok Support Forum
TikTok has an online support forum where users can post questions and get help from TikTok moderators as well as other users. The forum can be accessed at https://www.tiktok.com/node/25862.
To post in the TikTok forum, you will need to have a TikTok account. Once logged in, you can create a new topic by clicking the “Create New Topic” button. Give your post a title and description of your issue or question. You can also search existing topics and reply to other users’ posts.
According to users on the forum, response times can vary. Some urgent issues like account access may get a response within 24 hours from TikTok staff. For less critical questions, TikTok moderators may take a few days to respond. Other users frequently jump in to offer advice, so you may get feedback faster than waiting for an official TikTok reply.
The forums can be an effective way to get questions answered or find solutions to problems not covered in TikTok’s regular FAQ and help center. With active moderation and participation from experienced users, the communityforum provides a useful troubleshooting resource in addition to TikTok’s own customer support.
Contact TikTok Influencers
TikTok influencers are power users on the platform who have built up sizable followings and engagement. Collaborating with major TikTok influencers could be an effective way to get your brand, product, or service in front of their large existing audiences. Some of the top TikTok influencers include:
Top 10 TikTok Influencers in 2024 [+ How to Become One]
Charli D’Amelio (@charlidamelio) – 148.7 million followers
Bella Poarch (@bellapoarch) – 92.4 million followers
Addison Rae (@addisonre) – 86.8 million followers
You may want to contact a major TikTok influencer if you have an appropriate brand, product, or service that aligns with their audience and content style. Influencers often charge fees, but promoting your brand to their established follower base could be more effective than trying to build your own audience from scratch.
To contact TikTok influencers, you’ll need to find their business email or contact form on their website/YouTube channel if available. You can also try reaching out via Instagram DM or other social channels, though a formal email pitch will likely be taken more seriously. Be clear on your branding goals and make sure to outline potential compensation or partnership structures upfront.
Paid Advertising Options
TikTok offers several paid advertising options for businesses and influencers looking to reach a wider audience on the platform. The main options are:
Sponsored posts – Also known as branded content, these are posts created in partnership with a brand. Influencers can get paid to create and post sponsored content. Rates vary widely based on the influencer’s reach and engagement.
In-Feed Ads – These video ads play directly within a user’s main TikTok feed. They can range from 3 to 60 seconds long. TikTok charges by CPM (cost per 1000 impressions). Average CPM is $10 but can be higher or lower depending on targeting, demographics, and more.
Brand Takeovers – A branded transition pop-up that shows when opening the TikTok app. This offers high visibility but is only shown once per user per day. Average cost is $50 CPM.
Branded Hashtag Challenges – TikTok users are prompted to create content around a branded hashtag. This increases engagement and visibility. Costs vary based on reach and engagement goals.
According to Influencer Marketing Hub, TikTok ads start at $10 CPM (cost per 1000 views) and require a minimum spend of $500 per ad campaign. So formal TikTok ads may not be ideal for small businesses with limited budgets. Influencers may offer more affordable sponsored content.
Conclusion
There are a few different ways to get in touch with TikTok and reach the right people, depending on your needs. By emailing [email protected] or [email protected], you can reach their customer support and social media teams directly. Calling their help line at 1-888-250-7723 is another option during business hours.
You can also try reaching out to TikTok creators and influencers directly if you want to collaborate or advertise through them. Bigger names will have contact info in their bios or on their other social profiles. Sponsored ads placed through TikTok’s self-serve platform is another avenue to be seen by their massive userbase.
No matter what your reason for contacting TikTok, start by browsing their detailed help center and FAQ page. This covers the most common questions and concerns. Reaching out through their support email or help line should be your next step for any personalized or in-depth needs.
